Knowledge Base/Frequently Asked Questions

What is your returns policy?

The Team
posted this on February 11, 2010 14:04

 

Returning an Item

You may return an item to us within 28 days from receipt of delivery.

To obtain a refund of your original delivery charge you must inform us that you wish to return the item within 14 days of receipt of delivery, in writing to returns@newitts.com

After this period we are not obliged to refund this charge.

  

Items returned within the 14 day cooling off period

By law, under the Consumer Contracts Regulations, you have the right to withdraw from the purchase of an item within 14 days after the date the item is delivered.

The Consumer Contracts Regulations are designed to protect customers who are not physically present with the seller at the time of purchase. They cover purchases made via email and the internet, together with telephone and mail order.

They only apply to transactions between businesses and consumers (individuals acting outside the course of their business) and do not include business-to-business contracts and auctions.

Where you are withdrawing from your purchase within the 14 day cooling off period and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows –

  • Where you are returning an item that was part of a larger order, we are not obliged to refund any of the delivery charge.
  • Where you are returning an entire order, we’ll refund the full delivery charge you incurred unless a timed delivery was specified (TNT before 9am, TNT before noon or TNT Saturday) when the order was placed. In this instance, we will refund the next day delivery charge only.

Please email returns@newitts.com  with your order number and which items you wish to return, to obtain a returns number which needs to be written on the outside of the parcel.

** When trying on items, if you find that the item is the wrong size, please be aware that if there are any marks on the item (from deodorants/creams/make-up etc.) or have been worn, we may be unable to refund as the item is no longer in its original condition. Please also ensure that any tags are still attached to the item and all packaging is included.

The return postage cost is payable by the customer.

If you require an exchange, please place a new order online. 

 

Items returned within 28 days

If after 14 days and up to 28 days, you wish to return your purchase,  you can do so and we will issue a full refund for the price you paid for the items, but the original delivery and return delivery costs, wherever made by Newitts, will still be payable by the customer.

** When trying on items, if you find that the item is the wrong size, please be aware that if there are any marks on the item (from deodorants/creams/make-up etc.) or have been worn, we may be unable to refund as the item is no longer in its original condition. Please also ensure that any tags are still attached to the item and all packaging is included.

Please email returns@newitts.com within 28 days with your order number and which items you wish to return, to obtain a returns number which needs to be written on the outside of the parcel.

You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return.

The return postage cost is payable by the customer.

If you require an exchange, please place a new order online. 

 

Newitts.com

Claxton Hall

Flaxton

York

YO60 7RE

England

 

Please enclose a note stating your shipment number and the reason for your return.

 

Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.

Please email returns@newitts.com  with your order number and which items you wish to return, to obtain a returns number and a pre-paid Royal Mail Returns Label which needs to be printed out and affixed to the outside of your parcel before sending back via the Post Office. For items over 2kg please contact us on the above email address to arrange a courier collection.

If you choose to send back the goods by courier or a recorded service, then we will only refund the postage amount up to the original outgoing delivery charge). You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. Newitts will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

 

Exceptions to the above -

 

Racket strings - due to the nature of the game, are not guaranteed;

 

Cricket bats - In normal use, superficial face and edge marks along with slight surface cracking will occur. This is to be expected; it does not detract from the performance of the bat and may be ignored.

Other damage, such as splitting of the toe as a result of hitting a yorker, or damage caused by a mis-timed shot (which happens to even the best player!) can more often than not be repaired and the repaired bat will continue to give excellent service.

The bat should be returned to us after obtaining a returns number – we will evaluate the problem and assess the extent and viability of any work that may be necessary and make arrangements to have this carried out for you.

 

 

 
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